Arena Material Solutions Return Policy

Refund Policy

Purchase Without Regrets

Return without regret. If you’ve ordered the wrong item, the wrong quantity or have changed your mind about the order, you can return it for a full credit or exchange within 30 days of purchase.

Processing Returns

To process a return, go to and log in with your username and password. Go to "Lookup Orders, Invoices or Quotes; Request a Return." With your original invoice you can request a return. You may also contact our staff at or call (301) 965-0950 for assistance.

Return Requirements

All returns and exchanges must be returned in the original packaging with all included accessories. Any returns due to damaged merchandise must be reported within 5 business days. Please be sure to report the damage immediately when the package is delivered so that we can process your return claim. Defective items must be reported within 7 business days and must be returned in the original box.

Return Exceptions

We take returns for every product except:
  • Special Order and Custom Items
  • Food and Beverages
  • Pharmaceutical Items
  • Dated Products (such as calendars, organizers, etc.)
  • Assembled Furniture
  • Opened Ink and Toner Cartridges